Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times depend on your location:

Local Shipping: 2–5 business days

Standard Shipping: 3–7 business days

International Shipping: 7–14 business days

Please note that delivery times may vary depending on the courier service and destination.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, such as:

Courier service delays

Customs processing for international orders

Weather conditions or peak seasons

We appreciate your understanding in such cases.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow the progress of your delivery.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery so we can assist you in resolving the issue with the courier.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team at clientcare@atelierdeanee.com